Order Routing Agent
The Order Routing Agent turns goals such as cost, speed, satisfaction and capacity into real-time sourcing decisions and makes the reasoning behind every decision transparent.
Definition
The Order Routing Agent is an AI agent in fulfillmenttools that decides where each order is fulfilled. It turns a retailer's goals, such as cost, speed, consumer satisfaction and capacity, into real-time sourcing decisions and makes the reasoning behind every decision transparent.
What it optimizes for
• Cost to serve: the total cost of fulfilling an order, from picking to shipping.
• Margin: the location that delivers the best result per order.
• Capacity utilization: spreading orders so no location is overloaded while others sit idle.
• Markdown avoidance: fulfilling from locations where stock would otherwise need to be discounted.
Order Routing Agent vs. rule-based routing
Order routing usually follows fixed rules that someone has to configure and maintain. The Order Routing Agent works toward goals instead: when conditions change, it adjusts its decisions without anyone rewriting the rules. Teams can always see why an order went to a specific location.
Where it fits
The Order Routing Agent works alongside the Order Monitoring Agent, and teams reach both through the AI Sidekick. Learn more about fulfillmenttools AI.