Fulfillment

What does Fulfillment mean?

Fulfillment in economics refers to the totality of all activities and processes which, after the conclusion of a sales contract, serve the supply or supply of the buyer by the seller or by a partner of the seller.

Terms to be distinguished in Fulfillment

Order Fulfillment

Service Fulfillment

Omnichannel Fulfillment

Which process steps does fulfillment involve?

Fulfillment involves a variety of coordinated operational activities and processes. Among others, the following are attributed to fulfillment:

• Order acceptance
• Acceptance of reservations
• Acceptance of consultation dates
• Storage
• Storage compensation
• Picking
• Packaging
• Franking
• Dispatch
• Returns including disposal
• Supply of spare parts
• Repair including exchange of goods

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