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Multi‑Brand retail business across thousands of islands
Kanmo needed a scalable, API‑first solution to create one view on inventory and orders across stores, warehouses and brands. The composable Distributed Order Management System from fulfillmenttools proved to be the ideal fit.
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Founded in 2005, Kanmo Group is one of Indonesia’s leading retail franchise businesses, partnering with global brands across fashion, lifestyle and consumer goods. With more than 300 physical stores and a strong digital presence, Kanmo operates true multi‑brand, omnichannel retail. The portfolio includes internationally recognized brands such as Adidas, Coach, Mothercare, Havaianas and Nespresso, alongside homegrown concepts tailored to the Indonesian market.As Kanmo’s business grew, so did the complexity of fulfilling orders across brands, channels and Indonesia’s many islands. High shipping costs, fragmented fulfillment processes and limited flexibility made an Order Management System essential. Kanmo needed a scalable, API‑first solution to create one view on inventory and orders across stores, warehouses and brands. fulfillmenttools proved to be the ideal fit: a composable Distributed Order Management System designed to handle multi‑brand logic, complex routing and Ship‑from‑Store scenarios.
Facts and figures
8
Weeks of implementation time
> 300
Stores
>25
Different Brands
20
Warehouses
Technology partners
As partners for this project, codilar and Magento were involved in the project between Kanmo and fulfillmenttools.
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Project partner: codilar
Codilar is an award-winning digital commerce agency that specializes in building enterprise-grade eCommerce solutions for retail, b2b, and d2c companies. Powerful, flexible platforms are combined to create fully integrated, highly customized omnichannel commerce solutions.
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Technology partner: Magento
The challenges for Kanmo Group
Increased logistics costs and delivery time across Indonesia’s islands
Serving customers across Indonesia’s many islands resulted in complex order routing, long shipping distances, high transportation costs and limited ability to optimize fulfillment locations within the existing system landscape.
Limited fulfillment and technical scalability
The existing fulfillment setup could not scale with Kanmo’s rapid growth and increasing order volumes, making it difficult to support future expansion and evolving omnichannel customer expectations.
Centralize multi‑brand services across channels
Handling orders from different brands and channels becomes increasingly challenging as the organization scales and operational complexity rises beyond what existing structures can easily support.
Meeting Marketplace SLAs and instant delivery services at scale
Strict marketplace SLAs require prioritized order handling and operations to meet dispatch windows and avoid commercial penalties
Project scope
Advanced Order Routing for complex requirements
Leverage Advanced Order Routing to meet SLAs by selecting the best fulfillment location while respecting brand‑ and channel‑specific rules.
Store Operations App powering national Ship-from-Store model
By integrating physical stores, order processing is decentralized, enabling local fulfillment across many of Indonesia’s islands and fulfilling closer to customers.
A single view of every order - powered by Order Management
Providing customer service with the one tool to quickly identify, edit, and troubleshoot orders needing attention across all channels and brands.
Global Inventory Hub as foundation for Order Management
Using the Global Inventory Hub as part of the fulfillmenttools Backoffice for a unified availability across all locations while avoid over- and underselling.
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Project Results
By implementing fulfillmenttools, Kanmo Group unified order management across brands and channels, improving customer experience, reducing costs and enabling scalable growth through a cloud‑based architecture.
Let’s unlock your success story
See how fulfillmenttools powers your business goals. Get in touch to explore your options.
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